Privacy Policy:

This Privacy Policy governs how Techsoft collects, processes, uses, maintains, and discloses information collected from users (each, a "User") of the website (the "Website") as well as its software products ("Software"). This privacy policy applies to the Website and all Software products offered by Techsoft.

Users' privacy is important to us, and we will never sell personal data collected on our website or by our software to anyone. For the processing of personal data, we adhere to the General Data Protection Regulation (GDPR) of the European Union.

Data collected on our Website

When visiting our website, our web server logs page accessed, time of access, the IP address of the client computer, web browser's name and version number, operating system's name and version number, and referral page address. These logs are collected for technical reasons to ensure that all pages on our website are working correctly. These logs are also aggregated for statistical analysis without identifying any individual. After generating an overall demographic report, these logs will be deleted from our server within 90 days. These logs and generated reports will be used internally to improve our website and rectify errors. We will not sell or share these logs or generated reports with any third party.

When a user requests a trial license key, creates a support ticket or contacts us through a form on our website, we collect the name and email address of the user to send the license key or reply to the support request. We take precautionary measures to keep these names and email addresses safe in our database. We will not sell or share these names and email addresses with any third party. Email addresses collected for trial license keys will be deleted from our database after one year. Support tickets created on our website, along with the name and email address of the user, may be retained in our database for up to 10 years.

When placing an order for our product on our website, or one of our reseller's websites, users may be asked for the name, email address, postal address, country name, etc. We are required by the law to obtain this information for a financial transaction and will use this information to fulfil the order placed. We will keep this information in our database for a minimum of 10 years, or as required by taxation and other laws as applicable. We will not sell or share this information with any third party. Data submitted on our reseller website is governed by their privacy policy, and users need to check it on their respective websites. Note that we never have access to or store any of the user's credit card information.

Some parts of our website may use cookies for session handling. If you do not want to use cookies, you can disable them in your web browser settings. These cookies are not shared with any third parties.

We collect personal identification information from users only if they voluntarily submit it to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain website-related activities.

Data collected in our Software

The software may periodically and automatically contact the website to check for the latest version of the software. To determine the eligibility and availability of an update, it may send the software version number, Windows version number and architecture, license details, computer name, and an anonymous installation Id to the website. This information will be stored in our database securely and used to send software updates and give support to the end-user holding the license. We will not sell or share this data with any third party.

When requesting a trial license key for our software, it will ask for the name and email address of the user. It will then send this information along with the computer name and an anonymous installation Id to our website. This information will be used to send a trial license key to the email address provided by the user. We will also send back the computer name to identify the computer for which the license was issued. We will keep this email address in our database for up to one year, and after that, it will be deleted. We will not sell or share this data with any third party.

All settings and credentials entered into or granted to the software will be stored in a cryptographically encrypted file on the local drive. They will be used only to access and synchronize files on the respective remote storage according to settings entered by the user. These settings will never be sent to our website or to any third party. The software also does not monitor, record, or send its usage statistics, or use of its specific feature sets by the end-user.

How we use collected information

Techsoft collects and uses Users' personal information for the following purposes:

  • - To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • - To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails
    The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and other requests or questions.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, user name, password, transaction information, and data stored on our website.

Sensitive and private data exchange between the website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Your rights

You have the right to access to, rectification/correction of, erasure of, and restriction of processing of your personal data. You have the right to object or withdraw consent to the processing of your personal data. You can exercise any of the rights mentioned above by contacting us through this email form, and we will respond to your request without delay. In addition, you have the right to lodge a complaint with a supervisory authority.

Changes to this privacy policy

Techsoft has the discretion to update this privacy policy at any time. When we do so, we will revise the updated date at the bottom of this page. Your use of our website and/or software products following the effective date of any modifications to the Privacy Policy will constitute your acceptance of this Privacy Policy as modified.

Contact details

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us as below:

Contact person: Proprietor, Techsoft
Email: use this form

This document was last updated on May 25, 2022.